Case Study
The brief
Sure Travel is one of South Africa’s most established travel agencies, with over 80 agencies in South Africa, Namibia, Botswana. A number of Sure Travel’s internal functions and reporting was being run on Microsoft Excel and Access.
Sure approached Lima Bean to interrogate their processes and design solutions to help digitally transform the organisation.
What we did
We spent time at the Sure head office, interviewing key stakeholders and mapping the current processes. In consultation with Sure, it was then decided to build a central, custom database that would feed both the external client facing website as well as an internal intranet, where Sure Travel agents can amongst other things, view and share news, store, categorise and search for documents and other assets.
It was imperative that every action taken was to be stored in a log, for easy interrogation and auditing of every change of data.
The result
Sure Travel has moved away from Excel and Access and more than a 1000 “actions” are taken weekly on the system. The organisation is more streamlined and efficient, with less time spent on admin. The new Sure Travel website has also seen a consistent, month on month increase in traffic and decrease in bounce rate.
